We confirmed that the issue is now resolved and we're back to the normal operation. A detailed RCA will be published on AureaWorks. We apologize for the inconvenience this outage may have caused.
Thanks for your patience!
Jan 12, 10:04 PST
Our team applied a fix and the load balancer is back to operational. We confirmed that the sites are coming back online. We are continuing to monitor and intervene if needed.
Jan 12, 06:49 PST
Our team is still working on getting our load balancer up and running. We will get the status updated if the situation changes.
Jan 12, 06:05 PST
We started to experience the same Load Balancer availability issue and our team is actively engaged. We will keep you posted with the progress.
Jan 12, 05:33 PST
We apologize for the long delay. We have been working hard on fixing the load balancer issues and we finally stabilized the servers. The instances should be up and running again.
We will continue to monitor the health of the server tonight and update if anything changes. Thanks for your patience.
Jan 11, 21:28 PST
We're still working on a fix to resolve the load balancer issues. We will continue to update the incident. Thank you for your patience.
Jan 11, 20:26 PST
We are still actively working on the load balancer issue. We are in the process of applying a fix which we believe will permanently fix the issue.
Jan 11, 19:32 PST
As we are monitoring, we experienced another load balancer failure which might have caused outage for some instances. We are actively monitoring and correcting the issues. Thanks for your patience.
Jan 11, 16:38 PST
We fixed the load balancer problems and confirmed majority of the sites are back on line. We will continue to monitor to make sure they all recovered.
Jan 11, 16:08 PST
We identified the issues to be related to the load balancer. It's only impacting our Cloud customers in Phoenix datacenter. We are working on bringing the systems back on line.
Jan 11, 15:57 PST
We're investigating an incident impacting site outages on some of our clients. We will update the thread as we gather more information.
Jan 11, 15:46 PST