Jive Software
All Systems Operational
Phoenix (PHX) Datacenter   ? Operational
Amsterdam (AMS) Datacenter   ? Operational
JiveWorks   ? Operational
Cloud Search   ? Operational
Cloud Analytics   ? Operational
Jive Video   ? Operational
Bunchball   ? Operational
Streamonce   Operational
Chime   Operational
Identity   Operational
Circle   Operational
Jive Rewards   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - We confirmed that the issue is now resolved and we're back to the normal operation. A detailed RCA will be published on AureaWorks. We apologize for the inconvenience this outage may have caused.

Thanks for your patience!
Jan 12, 10:04 PST
Monitoring - Our team applied a fix and the load balancer is back to operational. We confirmed that the sites are coming back online. We are continuing to monitor and intervene if needed.
Jan 12, 06:49 PST
Update - Our team is still working on getting our load balancer up and running. We will get the status updated if the situation changes.
Jan 12, 06:05 PST
Identified - We started to experience the same Load Balancer availability issue and our team is actively engaged. We will keep you posted with the progress.
Jan 12, 05:33 PST
Update - We apologize for the long delay. We have been working hard on fixing the load balancer issues and we finally stabilized the servers. The instances should be up and running again.

We will continue to monitor the health of the server tonight and update if anything changes. Thanks for your patience.
Jan 11, 21:28 PST
Update - We're still working on a fix to resolve the load balancer issues. We will continue to update the incident. Thank you for your patience.
Jan 11, 20:26 PST
Update - We are still actively working on the load balancer issue. We are in the process of applying a fix which we believe will permanently fix the issue.
Jan 11, 19:32 PST
Update - As we are monitoring, we experienced another load balancer failure which might have caused outage for some instances. We are actively monitoring and correcting the issues. Thanks for your patience.
Jan 11, 16:38 PST
Monitoring - We fixed the load balancer problems and confirmed majority of the sites are back on line. We will continue to monitor to make sure they all recovered.
Jan 11, 16:08 PST
Identified - We identified the issues to be related to the load balancer. It's only impacting our Cloud customers in Phoenix datacenter. We are working on bringing the systems back on line.
Jan 11, 15:57 PST
Investigating - We're investigating an incident impacting site outages on some of our clients. We will update the thread as we gather more information.
Jan 11, 15:46 PST
Jan 11, 2018
Resolved - This incident has been resolved.
Jan 11, 16:00 PST
Monitoring - The issue appears to be resolved. We will continue to monitor it for a few more days before we close this incident. If you still experience the error please reach out to Jive Support.
Dec 1, 15:11 PST
Update - We are still investigating this issue but do not yet have an ETA for full resolution. It does only occur intermittently and often resolves itself with a page refresh.
Dec 1, 14:22 PST
Update - We are still investigating this with our video provider and hope to have an update later today.
Nov 29, 09:43 PST
Investigating - We are investigating issues with Jive Video upload functionality for a subset of customers. We are investigating the issue with our video vendor.
Nov 27, 14:54 PST
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.