Jive Software
Monitoring - At this moment, Cloud Search for Jive Cloud Instances located on AWS US East and PHX Datacenter is becoming stable, but some specific Customer instances might face inconsistent search results. Our team will continue to work on Customer specific Index issues. If you are experiencing any issue do not hesitate to open case at our support team. We will monitor the environment during next hours and provide another update at the day today, 9/20. A RCA will be provide once available. We sincerely apologize for the inconvenience this has caused.
Sep 20, 06:13 PDT
Update - We have identified an Index issue causing Cloud Search partial degraded performance for Jive Cloud Instances located on AWS US East and PHX Datacenter, our team is actively doing the actions to correct the problem.
We sincerely apologize for the inconvenience.
Sep 20, 03:44 PDT
Update - We have identified an Index issue causing Cloud Search partial degraded performance for Jive Cloud Instances located on AWS US East and PHX Datacenter, our team is actively doing the actions to correct the problem.
We sincerely apologize for the inconvenience.
Sep 19, 16:19 PDT
Identified - We have identified the issue causing Cloud Search degraded performance for Jive Cloud Instances located on AWS US East and PHX Datacenter. Our team is actively working to resolve the situation. All information will be provided when the RCA is ready. We sincerely apologize for the inconvenience.
Sep 19, 13:50 PDT
Investigating - Cloud Search degraded performance for Jive Cloud Instances located on AWS US East and PHX Datacenter. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience
Sep 19, 12:39 PDT
Phoenix (PHX) Datacenter   ? Operational
Amsterdam (AMS) Datacenter   ? Operational
AWS US Region   Operational
AWS EU Region   Operational
AureaWorks   ? Operational
Cloud Search   ? Degraded Performance
Cloud Analytics   ? Operational
Jive Video   ? Operational
Bunchball   ? Operational
Streamonce   Operational
Jive Rewards   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - US and EU Slowness has been resolved.
Sep 17, 13:57 PDT
Monitoring - At this moment, AWS performance is back to normal. We will monitor the environment during next hours. A RCA will be provided once completed. We sincerely apologize for the inconvenience this has caused.
Sep 17, 11:10 PDT
Investigating - We are experiencing a degraded performance for Jive instances located at AWS US and EU Cloud. We are actively working to isolate and resolve the situation. Will continue to share an update every 30 minutes until the problem is resolved.
Sep 17, 10:05 PDT
Sep 16, 2018
Resolved - Emergency Maintenance has been completed. Cloud Search is back to normal for both EU & US.
Sep 16, 11:15 PDT
Update - Emergency Maintenance has been completed. Cloud Search is back to normal for both EU & US.
Sep 16, 11:14 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work progress for the US customers is at this moment 91.08% completed and for EU customers it’s 97.39% completed. We expect to complete our maintenance on Sunday 23:59 PST.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 16, 05:03 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work progress for the US customers is at this moment 89.49% completed and for EU customers it’s 71.24% completed. We expect to complete our maintenance on Sunday 23:59 PST.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 15, 03:38 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work progress for the US customers is at this moment 25.3% completed and for EU customers it’s 51% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue. We expect to complete our maintenance on Sunday 23:59 PST.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 14, 13:22 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work progress for the US customers is at this moment 25.3% completed and for EU customers it’s 51% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue. We expect to complete our maintenance on Sunday EOB.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 14, 10:17 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work progress for the US customers is at this moment 25.30% completed and for EU customers it’s 48% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue. We expect to complete our maintenance on Sunday EOB.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 14, 08:15 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work for the US customers is now 25.10% completed and for EU customers it’s 48% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 14, 05:52 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work for the US customers is now 24.30% completed and for EU customers it’s 48% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 14, 03:36 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work for the US customers is now 24.10% completed and for EU customers it’s 48% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 14, 00:28 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work for the US customers is now 23.90% completed and for EU customers it’s 48% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 13, 16:20 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work for the US customers is now 23.90% completed and for EU customers it’s 45% completed. As we are working on larger instances, the completion progress may not show any immediate change, but please be assured, we are actively working on the issue.
We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience
Sep 13, 13:45 PDT
Update - We continue to work on the Emergency Maintenance to optimize Cloud Search for all customers. During this maintenance, EU & US Cloud Search customers might see an intermittent blank search results. Maintenance work for the US customers is 23.60% completed and for EU customers it’s 44.5% completed. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 13, 11:12 PDT
Update - We continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting all customers. Maintenance work for the US customers is 23.10% completed and for EU customers it’s 43.50% completed. During this maintenance, EU & US Cloud Search have a known problem where a blank search result is being presented. We expect to resolve this issue by the end of the day. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 13, 07:01 PDT
Update - We continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting all customers. Maintenance work for the US customers is 22.40% completed and for EU customers it’s 40.50% completed. During this maintenance, EU & US Cloud Search have a known problem where a blank search result is being presented. We expect to resolve this issue by the end of the day. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 13, 04:15 PDT
Update - We continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting all customers. Maintenance work for the US customers is 22% completed and for EU customers it’s 40% completed. During this maintenance, EU & US Cloud Search have a known problem where a blank search result is being presented. We expect to resolve this issue by the end of the day. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 13, 02:03 PDT
Update - We continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting all customers. Maintenance work for the US customers is 22% completed and for EU customers it’s 40% completed. During this maintenance, EU & US Cloud Search have a known problem where a blank search result is being presented. We expect to resolve this issue by the end of the day. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 13, 00:03 PDT
Update - We continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting all customers. Maintenance work for the US customers is 19% completed and for EU customers it’s 31% completed. During this maintenance, EU Cloud Search remains functional, however US Cloud Search has a known problem where a blank search result is being presented. We expect to resolve this issue by the end of the day. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 12, 15:36 PDT
Update - We continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting all customers. Maintenance work for the US customers is 19% completed and for EU customers it’s 6% completed. During this maintenance, EU Cloud Search remains functional, however US Cloud Search has a known problem where a blank search result is being presented. We expect to resolve this issue by the end of the day. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 12, 12:53 PDT
Update - We continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting all customers. Maintenance work for the US customers is 19% completed and for EU customers it’s 2% completed. During this maintenance, EU Cloud Search remains functional, however US Cloud Search has a known problem where a blank search result is being presented. We expect to resolve this issue by the end of the day. We will continue to provide an update until the issues are fully resolved. We sincerely apologize for the inconvenience.
Sep 12, 10:33 PDT
Update - Our team continue to work on the Emergency Maintenance to resolve Cloud Search issue that is affecting All Regions. Due to it, Cloud Search is unavailable for the rest of today, 12th September 2018. We will continue to provide an update until the issue is resolve. We sincerely apologize for the inconvenience this has caused.
Sep 12, 08:16 PDT
Update - We have identified the issue affecting Cloud search in all regions. In order to resolve this we are performing Emergency Maintenance. This will mean that Cloud Search will be unavailable for the rest of today, 12th September 2018.
Sep 12, 04:42 PDT
Update - We continue to actively work on the actions to resolve the issue affecting Cloud Search for US Customers. Our team is continuously working to fully restore it in the next 20 hours. AWS EU CloudSearch continues stable as we monitor and execute corrective actions to avoid potential future issues. Next update will be provided tomorrow. We sincerely apologize for the inconvenience this has caused.
Sep 11, 15:05 PDT
Update - AWS EU CloudSearch is now stable. Our team will continue to monitor it. We are aware of intermittent issues with CloudSearch affecting US Customers. We are actively working on the actions to resolve the issue. We will continue to provide an update until the issues are resolved. We sincerely apologize for the inconvenience this has caused.
Sep 11, 09:11 PDT
Identified - We are aware that you are experiencing an outage impacting Search results. Our team isolated the issue. At this moment, we are actively working on the actions to resolve the issue. We will continue to provide an update until the issues are resolved. We sincerely apologize for the inconvenience this has caused
Sep 10, 14:43 PDT
Update - The ongoing Search issue is now impacting all customers world-wide.
Sep 10, 09:01 PDT
Investigating - This only affects European customers using AWS Cloud Serach
Sep 10, 03:43 PDT
Sep 11, 2018
Postmortem - Read details
Sep 12, 16:34 PDT
Resolved - AWS Europe is up and running.
Sep 11, 02:12 PDT
Investigating - We are experiencing a partial outage, with intermittent access errors and poor performance for Jive instances, located at AWS EU Cloud. We are actively working to isolate and resolve the situation.
Sep 11, 01:35 PDT
Update - As our team monitor the environment, a RCA will be developed and published by Wednesday, Sep 12 EOB.
Sep 10, 14:35 PDT
Monitoring - AWS Europe is stable again.
Sep 10, 03:40 PDT
Update - AWS Europe is functioning however a little slow. We are continuing to work for a complete solution.
Sep 10, 02:25 PDT
Investigating - We are aware that AWS Europe is experiencing major issues. We are investigating it.
Sep 10, 01:20 PDT
Monitoring - Our team fixed our conatiner infrastructure. We will monitor the environment during next hours. We sincerely apologize for the inconvenience this has caused.
Sep 7, 08:47 PDT
Update - Our team continue to isolate the issue, as we plan the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Sep 7, 08:09 PDT
Investigating - Our team is investigating a partial outage, with intermittent access errors for Jive instances located at AWS Cloud. We are actively working to isolate and resolve the situation. Will continue to share an update every 30 minutes until the problem is resolved.
Sep 7, 07:37 PDT
Monitoring - Our team fixed our conatiner infrastructure. We will monitor the environment during next hours. We sincerely apologize for the inconvenience this has caused.
Sep 6, 15:05 PDT
Identified - Our team isolated the problem on our containers infrastructure. At this moment we are planning the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Sep 6, 13:46 PDT
Update - Our team continue to work on the issue to isolate and resolve the situation. We will continue to provide an update until the issues are resolved.
Sep 6, 13:24 PDT
Update - Our team continue to work on the issue to isolate and resolve the situation. We will continue to provide an update until the issues are resolved.
Sep 6, 12:41 PDT
Update - Our team continue to work on the issue to isolate and resolve the situation. We will continue to provide an update until the issues are resolved.
Sep 6, 12:01 PDT
Update - We continue to work on the issue to isolate and resolve the situation. We will continue to provide an update until the issues are resolved.
Sep 6, 11:15 PDT
Update - We continue to work on the issue to isolate and resolve the situation. We will continue to provide an update until the issues are resolved.
Sep 6, 10:06 PDT
Update - We continue to work on the issue to isolate and resolve the situation. We will continue to provide an update until the issues are resolved.
Sep 6, 09:29 PDT
Update - We are continuing to experience a partial outage, with intermittent access errors for Jive instances, located at AWS Cloud. We are actively working to isolate and resolve the situation. Will continue to share an update every 30 minutes until the problem is resolved.
Sep 6, 08:52 PDT
Investigating - We are experiencing a partial outage, with intermittent access errors for Jive instances, located at AWS Cloud. We are actively working to isolate and resolve the situation. Will continue to share an update every 30 minutes until the problem is resolved.
Sep 6, 08:19 PDT
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.