Issue is confirmed to be resolved.
Dec 12, 14:59 PST
We completed the maintenance and we are monitoring the status.
Dec 12, 11:27 PST
We confirmed that the network issue on the impacted hardware is resolved after the restart. We are applying the same on the other parts. We are also working with AWS to get the hardware / network driver to be examined and fixed.
Dec 12, 10:57 PST
We identified the nodes with the network problem and we are in the process of restarting the related hardware. We will post an update in 30 min.
Dec 12, 10:23 PST
We are continuing to work on the performance degradation issue. We identified the issue to be related to network performance. We'll post an update in 30 min or sooner.
Dec 12, 09:53 PST
We are aware that European customers with Jive instances on AWS are having degraded performance issues. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Dec 12, 09:22 PST