Jive Software
All Systems Operational
Phoenix (PHX) Datacenter   ? Operational
Amsterdam (AMS) Datacenter   ? Operational
AWS US Region   Operational
AWS EU Region   Operational
AureaWorks   ? Operational
Cloud Search   ? Operational
Cloud Analytics   ? Operational
Jive Video   ? Operational
Bunchball   ? Operational
Streamonce   Operational
Jive Rewards   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - Our team fixed the issue impacting our Jive US customers with instances on AWS US-East region. We will actively monitor the environment during next hours. We sincerely apologize for the inconvenience this has caused.
Jan 11, 08:48 PST
Update - We continue to work to resolve degraded performance impacting Jive US customers with instances on AWS US-East region. At this moment we are planning the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 11, 07:37 PST
Update - We continue to work to isolate and resolve the issue impacting Jive US customers with instances on AWS US-East region. At this moment we are planning the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 11, 06:00 PST
Update - We continue to work to isolate and resolve the issue impacting Jive US customers with instances on AWS US-East region. At this moment we are planning the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 11, 02:06 PST
Update - Our team is continuing to work to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 18:51 PST
Update - Our team is continuing to work to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 17:56 PST
Update - Our team is continuing to work to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 17:28 PST
Update - Our team is continuing to work to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 16:59 PST
Update - Our team is continuing to work to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 16:26 PST
Update - Our team is continuing to work to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 15:58 PST
Update - Our team is continuing to work to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 15:22 PST
Update - Our team is continuing to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 14:53 PST
Update - Our team has isolated the problem impacting some of our customers. At this moment we are planning the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 14:22 PST
Update - Our team has isolated the problem impacting some of our customers. At this moment we are planning the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Jan 10, 13:52 PST
Identified - We continue to work to isolate and resolve the issue impacting Jive US customers with instances on AWS US-East region. We are actively working to isolate and resolve the issue. We will share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Jan 10, 13:11 PST
Investigating - Jive US customers with instances on AWS US-East region facing access error or degraded performance. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Jan 10, 12:42 PST
Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019
Resolved - The incident has been successfully identified and resolved.
Jan 7, 02:30 PST
Investigating - "We are aware that People Search, part of Cloud Search, is not returning results for Jive Instances on AWS EU East. This also impacts people mentioning on documents. We are actively working to isolate and resolve the situation. We will continue to share an updates until the problem is resolved. We sincerely apologize for the inconvenience. "
Jan 7, 02:01 PST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019
Resolved - We resolved the issue related to the People Search not returning results for our AWS US customers. Cloud search is fully functional again. Thank you for your patience.
Jan 4, 15:53 PST
Update - We are still working on this issue. People Search is still not returning results for Jive Instances on AWS US East. We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
Jan 4, 15:28 PST
Update - Our team is engaged and working to identify and fix the problem on People Search, part of Cloud Search, is not returning results for Jive Instances on AWS US East. We will continue to share an update once we identify the source of the issue. We sincerely apologize for the inconvenience.
Jan 4, 11:27 PST
Update - We continue to experience a partial outage affecting People Search, part of Cloud Search, not returning results for Jive Instances on AWS US East. We are actively working to isolate and resolve the issue. We will share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Jan 4, 10:27 PST
Update - We continue to experience a partial outage affecting People Search, part of Cloud Search, not returning results for Jive Instances on AWS US East. We are actively working to isolate and resolve the issue. We will share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Jan 4, 09:45 PST
Investigating - We are aware that People Search, part of Cloud Search, is not returning results for Jive Instances on AWS US East. This also impacts people mentioning on documents. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Jan 4, 08:56 PST
Jan 3, 2019

No incidents reported.

Jan 2, 2019

No incidents reported.