Jive Software
Identified - We are continuing to work with impacted customers. If customers are experiencing Cloud Search issues please submit a case so Support can assist you directly.
Apr 20, 18:40 PDT
Update - Cloud Search is Operational, except for a few customers who are working with our support team for resolution. If you are experiencing issues, and are not working with our support team, please contact support for further assistance.
Apr 20, 09:17 PDT
Monitoring - Our Engineers finished the actions to solve problems with Cloud Search Databases, we will monitor next few hours to validate if it was effective.
Apr 19, 10:57 PDT
Identified - Some customers getting Cloud Search inconsistency, our engineers already identify the problem and we are working to solve the incident.
Apr 19, 09:24 PDT
Phoenix (PHX) Datacenter   ? Operational
Amsterdam (AMS) Datacenter   ? Operational
AWS Datacenter   Operational
AureaWorks   ? Operational
Cloud Search   ? Degraded Performance
Cloud Analytics   ? Operational
Jive Video   ? Operational
Bunchball   ? Operational
Streamonce   Operational
Identity   Operational
Jive Rewards   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2018

No incidents reported today.

Apr 25, 2018

No incidents reported.

Apr 24, 2018

No incidents reported.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 19, 2018
Resolved - The issue related to the overall Cloud Search performance was resolved after database optimization.
Apr 19, 07:18 PDT
Update - We have completed 100% of Database optimization. In our internal test Cloud Search response time improved, our Engineers and Support teams will be monitoring during all day.
Apr 18, 08:17 PDT
Update - We have completed 94% of Database optimization in order to improve Cloud Search performance. Jive Engineers will monitor during all day to confirm the improvement.
Apr 18, 05:52 PDT
Update - We are still monitoring and executing Database optimization in order to improve Cloud Search performance.
Apr 17, 03:28 PDT
Monitoring - This issue was identified to impact a small subset of our clients. We applied a fix and will be monitoring to make sure the issue does not repeat.
Apr 13, 17:27 PDT
Investigating - We are investigating a performance degradation in our Cloud Search. Our Engineering team will update shortly with more information.
Apr 13, 16:59 PDT
Apr 17, 2018
Resolved - The issue has been resolved by our video provider after rolling back a CDN Change that they have previously performed.
Apr 17, 01:56 PDT
Investigating - We are aware of a problem with the video functionality. We're working with our Video hosting provider to get the issues resolved.
Apr 16, 08:49 PDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.