Jive Software
All Systems Operational
Jive Cloud US Region Operational
Jive Cloud EU Region Operational
Jive Hosted US Region Operational
Jive Hosted EU Region Operational
Jive Components US Operational
Search US Operational
Cloud Analytics US Operational
Inbox/News US Operational
Rewards US Operational
Integrations US Operational
Video US Operational
Mobile Push US Operational
Jive Components EU Operational
Search EU Operational
Cloud Analytics EU Operational
Inbox/News EU Operational
Rewards EU Operational
Integrations EU Operational
Video EU Operational
Mobile Push EU Operational
AureaWorks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - Jive US Cloud instances degraded performance issue is resolved as AWS services outage was solved. We sincerely apologize for the inconvenience.
Nov 26, 03:21 PST
Identified - Our team is aware of an issue causing degraded performance on Jive US Cloud instances. We are closely working with AWS to resolve the issue as AWS services have a degraded performance, status of AWS services can be tracked here: status.aws.amazon.com. We are actively working to restore the systems. We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 25, 08:11 PST
Resolved - US Cloud Search is now operational for US Jive Cloud instances. We sincerely apologize for the inconvenience.
Nov 26, 03:20 PST
Monitoring - US Cloud Search is now operational for US Jive Cloud instances. We will continue to monitor the environment in the next hours. We sincerely apologize for the inconvenience.
Nov 25, 08:02 PST
Investigating - We are aware that Cloud Search, is not returning results for US Cloud Jive Instances. We are actively working to isolate and resolve the situation. We will continue to share an update until the problem is resolved. We sincerely
Nov 25, 07:35 PST
Nov 25, 2020
Resolved - Jive US Cloud instances in US Region partial outage was fixed. We sincerely apologize for the inconvenience this has caused.
Nov 25, 08:41 PST
Monitoring - Our team actions restored the systems used by Jive US Cloud Customers. All Jive US Cloud instances are operational. We will continue to monitor the environment in the next hours. We sincerely apologize for the inconvenience.
Nov 24, 10:55 PST
Update - Our team continues to investigate the issue causing Jive US Cloud instances intermittent access error and/or degraded performance. We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 24, 09:41 PST
Update - We are continuing to investigate this issue.
Nov 24, 08:25 PST
Investigating - Our team is investigating an issue causing Jive US Cloud instances intermittent access error and/or degraded performance. We are actively working to restore the systems. We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 24, 08:25 PST
Nov 24, 2020
Nov 23, 2020
Resolved - Jive US Search is operational, the issue is resolved. We sincerely apologize for the inconvenience.
Nov 23, 05:38 PST
Identified - Jive US Search outage that happened on Nov 16, 2020 was resolved. Our Engineering team continues to work to identify and resolve issues affecting certain search queries.We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 18, 07:32 PST
Update - Our team continues to investigate the issue impacting Content Search, part of Cloud Search, which is not returning results for Jive Cloud Instances on US. We are actively working to isolate and resolve the situation. We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 17, 02:19 PST
Investigating - We are aware that Content Search, part of Cloud Search, is not returning results for Jive Cloud Instances on US. We are actively working to isolate and resolve the situation. We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 16, 10:48 PST
Completed - Jive US and EU Hosted Maintenance was completed successfully on Nov 20, 2020.
Nov 23, 02:46 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:01 PST
Scheduled - As part of the scheduled Jive maintenance window beginning at 7 am UTC on Saturday, November 21st, 2020, we will be deploying a fix to ImpactMetrics timeouts impacting Jive Hosted EU and US instances. During this 12-hour maintenance window, all Jive Hosted instances in the US and EU will go through a rolling restart. Jive Core and other functionality will not be impacted during this timeframe.

You should not experience any interruptions during this time, however, if you experience any issues after this maintenance window, please contact Aurea Support (https://helpdesk.aurea.com/hc/en-us).
Nov 19, 05:17 PST
Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:01 PST
Scheduled - As part of the scheduled Jive maintenance window from 7am - 3pm UTC on Saturday, November 21st, 2020, we will be deploying a fix for a few different Jive Integrations. The integrations listed below will be unavailable for up to 3 hours during this maintenance window. Jive Core and other functionality will not be impacted during this timeframe.

StreamOnce
Google Drive
Google Docs
Jira
RSS
Yammer
Twitter
Evernote
Bugzilla
External Jive
DropBox
Exchange
Salesforce
Google Groups

If you experience any issues after this maintenance window, please contact Aurea Support (https://helpdesk.aurea.com/hc/en-us).
Nov 19, 05:19 PST
Nov 20, 2020