Jive Software
Update - Our team has been working on improving Analytics profile completion report performance, data retention and overal stability of the Jive Cloud Analytics platform. A detailed post on AureWorks was published, including ETA. Please check: https://community.jivesoftware.com/community/customers/blog/2020/03/31/jive-analytics-update-data-processing-and-the-future
Apr 3, 08:29 PDT
Update - Our team identified that EU Cloud Profile Completion Report also is experiencing degraded performance affecting both Jive US and EU Customers with Cloud and Hosted instances.
Mar 4, 05:11 PST
Update - Our team is still working on the investigation and resolution of degraded performance impacting US Cloud Profile Completion Report. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Mar 4, 04:44 PST
Identified - Our team identified US Cloud Profile Completion Report is experiencing degraded performance affecting Jive US Customers with Cloud and Hosted instances. Our Engineering is dedicated to fixing it. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Mar 3, 09:40 PST
Jive Cloud US Region Operational
Jive Cloud EU Region Operational
Jive Hosted US Region Operational
Jive Hosted EU Region Operational
Jive Components US Degraded Performance
Search US Operational
Cloud Analytics US Degraded Performance
Inbox/News US Operational
Rewards US Operational
Integrations US Operational
Video US Operational
Jive Components EU Degraded Performance
Search EU Operational
Cloud Analytics EU Degraded Performance
Inbox/News EU Operational
Rewards EU Operational
Integrations EU Operational
Video EU Operational
AureaWorks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2020

No incidents reported today.

May 26, 2020

No incidents reported.

May 25, 2020
Resolved - Activities / Inbox / News Services for US Jive Cloud Customers issue was fixed. We sincerely apologize for the inconvenience.
May 25, 11:33 PDT
Monitoring - New Activities and Inbox services for US Jive Cloud Customers are operational. Our team continues to monitor the environment to ensure availability. We sincerely apologize for the inconvenience.
May 21, 06:45 PDT
Update - Our team continues to work to fix Activities / Inbox US Jive Cloud Customers problem. At this moment, those services are facing degraded performance. Users might observe intermittently empty Inbox, New Activities, and Recommendations. Also, Jive Cloud US-East instances might also face slower response times. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
May 19, 06:05 PDT
Update - Our team continues to work to fix Activities / Inbox US Jive Cloud Customers problem. At this moment, those services are facing degraded performance. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
May 18, 13:04 PDT
Update - Our team continues to work to fix Activities / Inbox US Jive Cloud Customers problem. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
May 18, 11:25 PDT
Identified - Our team identified the issue causing Activities / Inbox USJive Cloud Customers problem and we are working to fix it. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
May 18, 08:49 PDT
Investigating - Our team identified Activities / Inbox / News Services for US Jive Cloud Customers has intermittent failures. Our Engineering is dedicated to identify the cause of the outage and fix it. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
May 18, 08:16 PDT
Resolved - Jive US Hosted instances in US Region partial outage was fixed on May 23 (Saturday). We sincerely apologize for the inconvenience this has caused.
May 25, 05:26 PDT
Monitoring - Our team actions restored the systems used by Jive US Hosted Customers. All Jive US Hosted instances are operational. We will continue to monitor the environment on the next hours. We sincerely apologize for the inconvenience.
May 23, 08:57 PDT
Identified - Our team identified the issue causing Jive US Hosted instances to face access errors or degraded performance. We are actively working to restore the systems. We will continue to share an update until the problem is resolved. We sincerely apologize for the inconvenience.
May 23, 07:39 PDT
Investigating - We are aware that a subset of Jive US Hosted instances are facing access errors or degraded performance. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
May 23, 06:41 PDT
May 24, 2020

No incidents reported.

May 23, 2020
May 22, 2020

No incidents reported.

May 21, 2020
May 20, 2020

No incidents reported.

May 19, 2020
May 18, 2020
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.