Jive Software
Update - Our team has been working on improving Analytics profile completion report performance, data retention and overal stability of the Jive Cloud Analytics platform. A detailed post on AureWorks was published, including ETA. Please check: https://community.jivesoftware.com/community/customers/blog/2020/03/31/jive-analytics-update-data-processing-and-the-future
Apr 3, 08:29 PDT
Update - Our team identified that EU Cloud Profile Completion Report also is experiencing degraded performance affecting both Jive US and EU Customers with Cloud and Hosted instances.
Mar 4, 05:11 PST
Update - Our team is still working on the investigation and resolution of degraded performance impacting US Cloud Profile Completion Report. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Mar 4, 04:44 PST
Identified - Our team identified US Cloud Profile Completion Report is experiencing degraded performance affecting Jive US Customers with Cloud and Hosted instances. Our Engineering is dedicated to fixing it. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Mar 3, 09:40 PST
Update - Our engineering team mitigated US Jive Cloud intermittent degraded performance and failures. Long term actions to improve environment stability are under test. Also, Hosted US Region instances affected by degraded performance and failures were fixed.
Apr 3, 06:54 PDT
Identified - Our team identified the issue causing US Jive Cloud and Hosted customers intermittent degraded performance and failures. Our engineers are planning corrective actions to resolve the issue. We sincerely apologize for the inconvenience.
Mar 26, 10:56 PDT
Investigating - Our team has identified an issue causing US Jive Cloud and Hosted customers intermittent degraded performance and failures. We are actively working to resolve the problem and sincerely apologize for any inconvenience this may cause.

Please remember that this does not impact our EU Jive customers.
Mar 25, 12:26 PDT
Jive Cloud US Region Degraded Performance
Jive Cloud EU Region Operational
Jive Hosted US Region Operational
Jive Hosted EU Region Operational
Jive Components US Degraded Performance
Search US Operational
Cloud Analytics US Degraded Performance
Inbox/News US Operational
Rewards US Operational
Integrations US Operational
Jive Components EU Degraded Performance
Search EU Operational
Cloud Analytics EU Degraded Performance
Inbox/News EU Operational
Rewards EU Operational
Integrations EU Operational
AureaWorks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020
Completed - Scheduled maintenance finished on March 21 at 7 AM PDT. All Integrations affected by this maintenance are operational.
Mar 22, 07:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 04:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 07:08 PDT
Scheduled - We are scheduling a Jive maintenance window beginning at 4 am PDT on Saturday, March 21st, 2020 as part of our ongoing management of database instances. The following integrations will be unavailable for up to 3 hours during the window, for EU Jive Cloud and Hosted Customers, however, Jive core and other functionality will remain unaffected.

Office365 (SharePoint)
Exchange (Distribution List)
Gmail (emails sent to Google Group)
Dropbox
Evernote
Salesforce / Chatter
Facebook
Twitter
RSS
Yammer
Bugzilla
Jive to Jive
Jira

If you experience any issues after this maintenance, please contact Aurea Support (https://helpdesk.aurea.com/hc/en-us).
Mar 17, 11:30 PDT
Completed - Scheduled maintenance finished at 4 AM PDT. All Instances are operational after the maintenance.
Mar 22, 07:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 PDT
Scheduled - Dear Jive Customer,

The scheduled Jive maintenance window this weekend will commence at 10 pm PDT on Saturday, March 21st, 2020. US and EU Hosted instances will be unavailable for up to 1 hour during the 3 hour window.

If you experience any issues after this maintenance, please contact Aurea Support.

The Jive Team
Mar 17, 10:29 PDT