Jive Software
Update - We are continuing to work on a fix for this issue.
Dec 11, 08:07 PST
Update - Our Engineering restored partially data from 2018 and 201.9. We will continue to process additional data from 18/19, during the next 2 weeks. Our Team is dedicated to restore remaining Cloud Analytics data. During that period the service will be unstable, data and reports may not be available. For more detailed information please check AureaWorks blog post. We sincerely apologize for the inconvenience.
Dec 10, 14:29 PST
Update - Our Engineering efforts to restore data after the fix was deployed failed. The Engineering team is dedicated to restore the infrastructure components used by Cloud Analytics. During that period the service will be unstable, data and reports may not be available. We sincerely apologize for the inconvenience.
Dec 4, 03:12 PST
Update - Our Engineering successfully deployed the fix that allows data restoration task to start. At this moment, we are monitoring data restoration process to ensure it gets proper completed. Cloud Analytics will be unstable, data and reports may not be available. We sincerely apologize for the inconvenience.
Nov 20, 06:01 PST
Update - Our Engineering successfully tested the solution to restore Cloud Analytics Service on US Region. During the next couple days, the corrective fix will be deployed. Once the fix is in place data restoring operations will resume.
Until we apply the fixes and data restoration is finished, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update once fix is deployed, providing an estimated time to have data restoration finished. We sincerely apologize for the inconvenience.
Nov 12, 08:17 PST
Update - Our teams continue to work and resolve Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region.
Until we apply the fixes, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update when our tests are finished, providing an estimated time to have fix deployed. We sincerely apologize for the inconvenience.
Nov 11, 11:50 PST
Update - Our team identified the issue causing Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. At this moment we are planning the best course of actions to resolve the problem.
Until we apply the fixes, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update when our tests are finished, providing an estimated time to have fix deployed. We sincerely apologize for the inconvenience.
Nov 7, 10:34 PST
Update - Our team continues to work on the investigation of Cloud Analytics Partial Component Outage, impacting Metrics and CMR data for some Jive US Customers with Cloud and Hosted instances on US Region.
We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Nov 7, 06:10 PST
Identified - Our team, while monitoring the environment, identified an issue again on Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 6, 05:32 PST
Monitoring - Our team resolved the Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region.
We will actively monitor the environment during next hours. We sincerely apologize for the inconvenience this has caused.
Nov 6, 05:09 PST
Update - Our team is still working on the investigation and resolution of Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 12:35 PST
Update - Our team continues to work on the investigation of Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 08:57 PST
Investigating - We are having a Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 07:33 PST
Amsterdam (AMS) Datacenter ? Operational
Phoenix (PHX) Datacenter ? Operational
AWS US Region Operational
AWS EU Region Operational
AureaWorks ? Operational
Cloud Search ? Operational
Cloud Analytics ? Partial Outage
Jive Video ? Operational
Bunchball ? Operational
Streamonce Operational
Jive Rewards ? Operational
R2E2 EU Region ? Operational
R2E2 US Region ? Operational
VMWare AWS US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2019

No incidents reported.

Dec 8, 2019
Completed - The scheduled maintenance has been completed.
Dec 8, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 PST
Scheduled - Dear Jive Customer,

This notification is to inform you that we are scheduling a Jive Maintenance Window on Sunday, December 8th, 2019 as part of our ongoing focus on infrastructure improvements. Your Jive instance(s), Hosted or Cloud, on US or EU, may experience reduced functionality during a 3-hour window, beginning at 11:00 a.m ET (17:00 CET) on Sunday, December 8th, 2019.

If you have any questions, please contact Aurea Support for more information.

Thank you,

The Jive Team
Dec 5, 09:36 PST
Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Resolved - Jive European Hosted instances in EU Region access problem was fixed. We sincerely apologize for the inconvenience this has caused.
Nov 28, 03:37 PST
Monitoring - Our team actions restored the systems used by Jive EU Hosted Customers. All Jive EU Hosted instances are operational. We will continue to monitor the environment on the next hours. We sincerely apologize for the inconvenience.
Nov 27, 11:47 PST
Identified - Our team identified the issue causing Jive EU Hosted instances to be unavailable. We are actively working to restore the systems. We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 27, 11:11 PST
Investigating - We are aware that Jive European Hosted instances EU Region are facing access errors. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 27, 11:00 PST