Jive Software
All Systems Operational
Jive Cloud US Region Operational
Jive Cloud EU Region Operational
Jive Hosted US Region Operational
Jive Hosted EU Region Operational
Jive Components US Operational
Search US Operational
Cloud Analytics US Operational
Inbox/News US Operational
Rewards US Operational
Integrations US Operational
Video US Operational
Mobile Push US Operational
Doc-Converter US Operational
Jive Components EU Operational
Search EU Operational
Cloud Analytics EU Operational
Inbox/News EU Operational
Rewards EU Operational
Integrations EU Operational
Video EU Operational
Mobile Push EU Operational
Doc-Converter EU Operational
AureaWorks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Resolved - The issue impacting the Doc-Converter EU Service is restored. We sincerely apologize for the inconvenience.
May 10, 12:26 PDT
Monitoring - Our team actions restored the Doc-Converter Service in EU used by Jive EU Cloud Customers. We will continue to monitor the environment in the next hours.
May 10, 08:56 PDT
Update - Our team continues to work on the fix for the issue causing Doc-Converter Service in EU region Outage affecting Jive Cloud EU Instances. We will share an update once this gets resolved.
May 10, 07:35 PDT
Identified - Our team identified the issue causing Doc-Converter Service in EU region Outage affecting Jive Cloud EU Instances and we are working to fix it. We will share an update once this gets resolved.
May 10, 05:30 PDT
Investigating - We are aware that Doc-Converter Service in the EU region is not working properly. Customers with instances in AWS EU Region are facing this service outage. We are actively working to restore the service. We will continue to share an update until the problem is resolved.
May 10, 03:35 PDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - The issue on our content delivery network (CDN) service provided by our cloud service was fixed at approximately 7:43 PM UTC. All-access to Jive US Cloud and Hosted instances are restored.
May 7, 02:51 PDT
Identified - We have identified an ongoing issue with our content delivery network (CDN) service provided by our cloud service. We will continue to actively monitor this issue resolution with our cloud provider, sharing an update until the problem is resolved.
May 6, 12:29 PDT
Investigating - Our team is investigating an issue causing a partial outage on Jive US Cloud and Hosted instances intermittent access error. We are actively working to restore the systems. We will continue to share an update until the problem is resolved.
May 6, 11:32 PDT
May 6, 2021
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021
Resolved - This issue has been resolved.
May 2, 21:18 PDT
Monitoring - Our team actions restored the systems used by Jive US Cloud Customers. All Jive US Cloud instances are operational. We will continue to monitor the environment in the next hours. We sincerely apologize for the inconvenience.
May 1, 07:03 PDT
Update - We are continuing to investigate this issue and will continue to post updates here.
May 1, 04:55 PDT
Investigating - We are aware of slower than normal responses for JIve Cloud clients in the US - We are investigating this issue and will post further updates here as we progress.
May 1, 03:06 PDT
May 1, 2021