Jive Software
All Systems Operational
Phoenix (PHX) Datacenter   ? Operational
Amsterdam (AMS) Datacenter   ? Operational
AWS Datacenter   Operational
AureaWorks   ? Operational
Cloud Search   ? Operational
Cloud Analytics   ? Operational
Jive Video   ? Operational
Bunchball   ? Operational
Streamonce   Operational
Identity   Operational
Jive Rewards   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 17, 2018

No incidents reported today.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Postmortem - Read details
Jul 15, 16:25 PDT
Resolved - Dear Client,

The below details root cause and resolution to the Jive Cloud (AWS) intermittent service you may have experienced on 07/13/2018.

We apologize for any inconvenience this incident may have caused. Our teams worked diligently to identify, resolve and prevent like issues in the future.

Outage start/end time: 7:35 PM CET - 7:55 PM CET
Impact: Jive Cloud core display microservices outage (mitui-chrome component)

Root cause: Memory capacity reached on Docker pods. A new version of the services deployed, earlier in the day, may require more memory than previous versions.

Action to reestablish the service: Docker pods memory has been increased from 1GB to 2GB. This action stabilized the docker pods.

Again, we apologize for any inconvenience this incident may have caused
Jul 12, 15:50 PDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.