Jive Software
All Systems Operational
Jive Cloud US Region Operational
Jive Cloud EU Region Operational
Jive Hosted US Region Operational
Jive Hosted EU Region Operational
Jive Components US Operational
Search US Operational
Cloud Analytics US Operational
Inbox/News US Operational
Rewards US Operational
Jive Components EU Operational
Search EU Operational
Cloud Analytics EU Operational
Inbox/News EU Operational
Rewards EU Operational
AureaWorks ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020
Completed - Jive Core Cloud EU maintenance was completed. Service is back operational. Sorry for the inconvenience.
Jan 25, 16:46 PST
Update - We would like to inform that this Jive maintenance initially planned to finish at 4 PM GMT, will extend until 7 PM GMT.
As informed, the customers who are impacted have been sent an email about this maintenance.
If you experience any issues after this maintenance, please contact Aurea Support (https://helpdesk.aurea.com/hc/en-us).
Jan 25, 07:27 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 PST
Scheduled - We are scheduling a Jive maintenance window this weekend as part of our ongoing focus on infrastructure improvements. Some EU Jive Core Cloud instance(s) will experience downtime during a 5-hour window, beginning at 11:00 AM GTM on Saturday, January 25th, 2020. Those customers who are impacted have been sent an email about this maintenance.
If you experience any issues after this maintenance, please contact Aurea Support (https://helpdesk.aurea.com/hc/en-us).
Jan 24, 06:27 PST
Jan 24, 2020

No incidents reported.

Jan 23, 2020
Completed - Cloud Analytics emergency maintenance was completed. Service is back operational. Sorry for the inconvenience.
Jan 23, 02:55 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 11:47 PST
Scheduled - Our Jive team is performing an emergency maintenance on Cloud Analytics part of our effort to keep this service stable. During this maintenance Jive EU Cloud and Hosted instances will observe degraded performance on Cloudalytics.
Jan 22, 11:46 PST
Jan 21, 2020
Completed - Cloud Analytics emergency maintenance was completed. Service is back operational. Sorry for the inconvenience.
Jan 21, 05:43 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 04:35 PST
Scheduled - Our Jive team is performing an emergency maintenance on Cloud Analytics part of our effort to keep this service stable. During this maintenance Jive US Cloud and Hosted instances will observe degraded performance on Cloudalytics.
Jan 21, 04:34 PST
Jan 20, 2020

No incidents reported.

Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 02:00 PST
Scheduled - We are scheduling a Jive emergency maintenance window this weekend as part of our ongoing focus on infrastructure improvements. Your Jive instance(s), on EU Region, may experience reduced functionality during a 3-hour window, beginning at 10:00 a.m. GMT on Sunday, January 19th.

If you have any questions, please contact Aurea Support for more information.
Jan 17, 03:06 PST
Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - Our Engineering efforts will continue processing of older historic Cloud Analytics data for US Customers.
Cloud Analytics data from 2018/2019 is available for Jive US Customers with Cloud and Hosted instances on US Region
For more detailed information please check AureaWorks blog post. https://community.jivesoftware.com/community/customers/blog/2019/12/11/jive-analytics-issues-and-next-steps. We sincerely apologize for the inconvenience.
Jan 16, 09:54 PST
Update - We are continuing to monitor for any further issues.
Jan 16, 03:58 PST
Update - We are continuing to monitor for any further issues.
Jan 9, 05:59 PST
Monitoring - Our team fixed Cloud Analytics Outage impacting Metrics and CMR data for Jive US Customers with Cloud and Hosted instances on US Region. Engineering Team will restart the processing of older historic data as we have already planned. For more detailed information please check AureaWorks blog post, https://community.jivesoftware.com/community/customers/blog/2019/12/11/jive-analytics-issues-and-next-steps. We sincerely apologize for the inconvenience.
Jan 3, 03:05 PST
Update - Our team identified Cloud Analytics Outage, impacting Metrics and CMR data for Jive US Customers with Cloud and Hosted instances on US Region. Our Team is dedicated to identify the cause of the outage and fix it. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Jan 2, 10:52 PST
Update - Our Engineering finished processing data from 2018/2019, this information is available on Cloud Analytics US and EU. Engineering will continue processing older historic data during the next few weeks. For more detailed information please check AureaWorks blog post, https://community.jivesoftware.com/community/customers/blog/2019/12/11/jive-analytics-issues-and-next-steps. We sincerely apologize for the inconvenience.
Dec 24, 11:08 PST
Update - Our Engineering continues to process additional data from 2018/2019, this work is expected to continue during the next 2 weeks, restoring remaining Cloud Analytics data. During that period the service will be unstable, data and reports may not be available. For more detailed information please check AureaWorks blog post, https://community.jivesoftware.com/community/customers/blog/2019/12/11/jive-analytics-issues-and-next-steps. We sincerely apologize for the inconvenience.
Dec 12, 03:47 PST
Update - We are continuing to work on a fix for this issue.
Dec 11, 08:07 PST
Update - Our Engineering restored partially data from 2018 and 201.9. We will continue to process additional data from 18/19, during the next 2 weeks. Our Team is dedicated to restore remaining Cloud Analytics data. During that period the service will be unstable, data and reports may not be available. For more detailed information please check AureaWorks blog post. We sincerely apologize for the inconvenience.
Dec 10, 14:29 PST
Update - Our Engineering efforts to restore data after the fix was deployed failed. The Engineering team is dedicated to restore the infrastructure components used by Cloud Analytics. During that period the service will be unstable, data and reports may not be available. We sincerely apologize for the inconvenience.
Dec 4, 03:12 PST
Update - Our Engineering successfully deployed the fix that allows data restoration task to start. At this moment, we are monitoring data restoration process to ensure it gets proper completed. Cloud Analytics will be unstable, data and reports may not be available. We sincerely apologize for the inconvenience.
Nov 20, 06:01 PST
Update - Our Engineering successfully tested the solution to restore Cloud Analytics Service on US Region. During the next couple days, the corrective fix will be deployed. Once the fix is in place data restoring operations will resume.
Until we apply the fixes and data restoration is finished, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update once fix is deployed, providing an estimated time to have data restoration finished. We sincerely apologize for the inconvenience.
Nov 12, 08:17 PST
Update - Our teams continue to work and resolve Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region.
Until we apply the fixes, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update when our tests are finished, providing an estimated time to have fix deployed. We sincerely apologize for the inconvenience.
Nov 11, 11:50 PST
Update - Our team identified the issue causing Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. At this moment we are planning the best course of actions to resolve the problem.
Until we apply the fixes, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update when our tests are finished, providing an estimated time to have fix deployed. We sincerely apologize for the inconvenience.
Nov 7, 10:34 PST
Update - Our team continues to work on the investigation of Cloud Analytics Partial Component Outage, impacting Metrics and CMR data for some Jive US Customers with Cloud and Hosted instances on US Region.
We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Nov 7, 06:10 PST
Identified - Our team, while monitoring the environment, identified an issue again on Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 6, 05:32 PST
Monitoring - Our team resolved the Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region.
We will actively monitor the environment during next hours. We sincerely apologize for the inconvenience this has caused.
Nov 6, 05:09 PST
Update - Our team is still working on the investigation and resolution of Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 12:35 PST
Update - Our team continues to work on the investigation of Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 08:57 PST
Investigating - We are having a Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 07:33 PST
Resolved - Jive Cloud Analytics Impact Metric on US problem was fixed. We sincerely apologize for the inconvenience this has caused.
Jan 16, 03:58 PST
Investigating - Our team identified Cloud Analytics Impact Metrics are not populating for all content impacting on Jive US Customers with Cloud and Hosted instances. Our Engineering is dedicated to identify the cause of the outage and fix it. We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Jan 15, 11:04 PST
Jan 14, 2020
Resolved - Jive Cloud EU intermittent R2E2 Event Handling Performance Degradation was resolved. We sincerely apologize for the inconvenience this has caused.
Jan 14, 05:48 PST
Monitoring - Our team identified and fixed the issue causing Jive EU Cloud instances to be performance degradation and empty Inbox/News. We will continue to monitor the environment on the next hours. We sincerely apologize for the inconvenience.
Jan 13, 03:12 PST
Investigating - We are currently experiencing intermittent issues with R2E2 that is delaying events being processed. This has also resulted in empty inboxes and streams. We are investigating and will update here regularly.
Jan 13, 02:08 PST
Jan 12, 2020

No incidents reported.