Jive Software
Update - Our Engineering successfully tested the solution to restore Cloud Analytics Service on US Region. During the next couple days, the corrective fix will be deployed. Once the fix is in place data restoring operations will resume.
Until we apply the fixes and data restoration is finished, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update once fix is deployed, providing an estimated time to have data restoration finished. We sincerely apologize for the inconvenience.
Nov 12, 08:17 PST
Update - Our teams continue to work and resolve Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region.
Until we apply the fixes, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update when our tests are finished, providing an estimated time to have fix deployed. We sincerely apologize for the inconvenience.
Nov 11, 11:50 PST
Update - Our team identified the issue causing Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. At this moment we are planning the best course of actions to resolve the problem.
Until we apply the fixes, Cloud Analytics will be unstable, data and reports may not be available.
We will share an update when our tests are finished, providing an estimated time to have fix deployed. We sincerely apologize for the inconvenience.
Nov 7, 10:34 PST
Update - Our team continues to work on the investigation of Cloud Analytics Partial Component Outage, impacting Metrics and CMR data for some Jive US Customers with Cloud and Hosted instances on US Region.
We will share an update once this gets resolved. We sincerely apologize for the inconvenience.
Nov 7, 06:10 PST
Identified - Our team, while monitoring the environment, identified an issue again on Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 6, 05:32 PST
Monitoring - Our team resolved the Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region.
We will actively monitor the environment during next hours. We sincerely apologize for the inconvenience this has caused.
Nov 6, 05:09 PST
Update - Our team is still working on the investigation and resolution of Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 12:35 PST
Update - Our team continues to work on the investigation of Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 08:57 PST
Investigating - We are having a Cloud Analytics Partial Component Outage, impacting Metrics and CMR for some Jive US Customers with Cloud and Hosted instances on US Region. Our team is investigating the issue at this moment.
We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 5, 07:33 PST
Amsterdam (AMS) Datacenter ? Operational
Phoenix (PHX) Datacenter ? Operational
AWS US Region Operational
AWS EU Region Operational
AureaWorks ? Operational
Cloud Search ? Operational
Cloud Analytics ? Partial Outage
Jive Video ? Operational
Bunchball ? Operational
Streamonce Operational
Jive Rewards ? Operational
R2E2 EU Region ? Operational
R2E2 US Region ? Operational
VMWare AWS US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Resolved - Our team actions restored Search, Analytics, Rewards, Inbox/News, R2E2 Services. We sincerely apologize for the inconvenience.
Nov 13, 06:00 PST
Update - Our team actions restored R2E2 Service. We will continue to monitor the environment on the next hours. We sincerely apologize for the inconvenience.
Nov 12, 08:59 PST
Update - R2E2 Service degraded performance impacted by AWS EBS volumes issue on Availability Zone in the EU-CENTRAL-1 Region. Our team continues to work to mitigate this issue together with our cloud Provider AWS. We sincerely apologize for the inconvenience.
Nov 12, 07:03 PST
Monitoring - Our team actions restored most of Shared Services. R2E2 Service restore is under progress. Meanwhile you may face slowness due to this issue. We are actively working to restore this service. We sincerely apologize for the inconvenience.
Nov 12, 04:37 PST
Identified - We are aware that Search, Analytics, Rewards, Inbox/News Services on EU are not working properly. Customers with instances in AWS EU Region are facing those services outage. We are actively working to restore the services. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 12, 03:49 PST
Nov 12, 2019
Resolved - Jive Cloud EU Customers with instances in AWS EU-Central Region access problem was fixed. We sincerely apologize for the inconvenience this has caused.
Nov 12, 13:35 PST
Monitoring - Our team actions restored infrastructure on AWS EU Cloud. All Jive EU Cloud instances are operational. We will continue to monitor the environment on the next hours. We sincerely apologize for the inconvenience.
Nov 12, 13:02 PST
Identified - Our team identified the issue causing Jive EU Cloud instances to be unavailable. We are actively working to restore our AWS EU infrastructure. We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 12, 12:37 PST
Investigating - We are aware that Jive EU customers with instances in AWS EU Region are facing access errors. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 12, 12:10 PST
Resolved - Jive Cloud EU Customers with instances in AWS EU-Central Region access problem was fixed. We sincerely apologize for the inconvenience this has caused.
Nov 12, 07:30 PST
Monitoring - Our team actions restored our environment connectivity and infrastructure on AWS EU Cloud. All Jive EU Cloud instances are operational. We will continue to monitor the environment on the next hours. We sincerely apologize for the inconvenience.
Nov 12, 04:32 PST
Update - We are continuing to work on a fix for this issue.
Nov 12, 03:54 PST
Update - Our team actions restored our environment connectivity, recovering partially our infrastructure on AWS EU Cloud. A few Jive EU Cloud instances are available. We are actively working to restore our AWS EU infrastructure. We will continue to share an update every 1 hour until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 12, 03:03 PST
Update - We are still working to resolve the issue in AWS EU Region.
Currently we're facing connectivity issues within the VPC between our nodes and we're working with our AWS cloud partner to isolate this issue.
We're going to provide updates as soon as possible.We sincerely apologize for the inconvenience.
Nov 12, 01:55 PST
Identified - The issue was identified with our AWS cloud provider and it's affecting customers in EU Central region.
https://status.aws.amazon.com/#EU_block.
We're going to provide updates as soon as possible.We sincerely apologize for the inconvenience.
Nov 12, 00:24 PST
Update - We are continuing to investigate this issue.
Nov 12, 00:14 PST
Investigating - We are aware that Jive EU customers with instances in AWS EU Region are facing access errors. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 12, 00:13 PST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 6, 2019
Resolved - Jive US Customers with instances in AWS US-East Region access problem was fixed. We sincerely apologize for the inconvenience this has caused.
Nov 6, 07:27 PST
Monitoring - Our team fixed the issue impacting our Jive US Cloud Customers with instances on AWS US-East. We will actively monitor the environment during next hours. We sincerely apologize for the inconvenience this has caused.
Nov 6, 04:32 PST
Update - We are aware that Jive US customers with instances in AWS US-East Region are facing access errors. We are actively working to resolve the problem. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 6, 03:35 PST
Update - Our team has isolated the problem impacting Jive US customers with instances in AWS US-East Region. At this moment we are planning the best course of actions to resolve the problem. We sincerely apologize for the inconvenience this has caused.
Nov 6, 02:16 PST
Identified - We are aware that Jive US customers with instances in AWS US-East Region are facing access errors. We are actively working to isolate and resolve the situation. We will continue to share an update every 30 minutes until the problem is resolved. We sincerely apologize for the inconvenience.
Nov 6, 01:30 PST
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.