tag:status.ignitetech.com,2005:/historyIgniteTech Status - Incident History2024-03-28T18:39:47ZIgniteTechtag:status.ignitetech.com,2005:Incident/203844422024-03-28T06:45:02Z2024-03-28T06:45:02ZAnswerHub Maintenance Activity<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:37</var> UTC</small><br><strong>Scheduled</strong> - We will be doing routine Infrastructure Maintenance activity during this time. Please expect some service disruptions during this period.</p>tag:status.ignitetech.com,2005:Incident/203712302024-03-27T06:30:03Z2024-03-27T06:30:04ZAnswerHub Infrastructure Maintenance Activity<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>05:27</var> UTC</small><br><strong>Scheduled</strong> - We will be doing routine Infrastructure Maintenance activity during this time. Please expect some service disruptions during this period.</p>tag:status.ignitetech.com,2005:Incident/203571392024-03-26T06:45:02Z2024-03-26T06:45:02ZAnswerHub Maintenance Activity<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:39</var> UTC</small><br><strong>Scheduled</strong> - We will be doing routine Maintenance activity during this time. Please expect some service disruptions during this period.</p>tag:status.ignitetech.com,2005:Incident/203181562024-03-25T06:34:09Z2024-03-25T06:34:09ZPerformance issues for Jive Cloud in EU Region<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>06:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Following an extended monitoring period, no recurrences have been observed. <br /><br />If you face any problems, please reach out to support.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Monitoring</strong> - We identified and fixed the root cause of performance and stability issues affecting Jive users in the EU and US regions.<br />The services are back to normal and we are monitoring the load and performance as the notifications and requests queue is going down.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:23</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:07</var> UTC</small><br><strong>Investigating</strong> - We have been made aware of performance and stability issues affecting Jive users in the EU and US regions. We are working towards a resolution and will provide further updates as they become available.<br /><br />We thank you for your patience.</p>tag:status.ignitetech.com,2005:Incident/203439822024-03-24T16:42:21Z2024-03-24T16:42:21ZAnswerHub Maintenance - ANSWER-1310 / 12<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Scheduled</strong> - As of 4PM UTC, we are performing scheduled maintenance on our server infrastructure for AnswerHub. We anticipate minimal impact for customers.</p>tag:status.ignitetech.com,2005:Incident/203345662024-03-23T05:15:56Z2024-03-23T05:15:56ZAnswerHub Maintenance - ANSWER-1308<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>03:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>03:05</var> UTC</small><br><strong>Scheduled</strong> - As of 3AM UTC, we are performing scheduled maintenance on our server infrastructure for AnswerHub. We anticipate minimal impact for customers.</p>tag:status.ignitetech.com,2005:Incident/202714682024-03-23T04:00:56Z2024-03-23T04:00:56ZTradebeam GTM Maintenance - CENTRAL-168211<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:33</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on Tradebeam GTM from Sat, 23 Mar 2024 02:00 to 04:00 UTC. For further details, please see <a href="https://trilogy-eng.atlassian.net/browse/CENTRAL-168211">CENTRAL-168211</a></p>tag:status.ignitetech.com,2005:Incident/203253102024-03-22T07:11:56Z2024-03-22T07:11:56ZAnswerHub infrastructure maintenance<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>07:11</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>05:11</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>05:10</var> UTC</small><br><strong>Scheduled</strong> - Our infrastructure team is running some scheduled maintenance that is expected to cause downtime for customers during this period. <br /><br />Thank you for your patience.</p>tag:status.ignitetech.com,2005:Incident/203099032024-03-20T21:27:50Z2024-03-20T21:27:50ZStreetsmart outage - devices disconnected issue<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:27</var> UTC</small><br><strong>Resolved</strong> - As of 7:00PM UTC, we implemented a potential solution for the issue related to general app access and server communication. We have performed recovery procedures on our backend server, and we can no longer reproduce the issue identified. <br /><br />We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Update</strong> - The new app download is now available if you recently (24 hours) upgraded your app to version 454 (19.0.0_r204) then you need to download the new version published 455 (19.0.0_r205) to be able to use StreetSmart without any issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Monitoring</strong> - While we await the new version to be deployed for download we have made changes to mitigate the current issues and the app should now be operational again.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Update</strong> - We have identified the issue and a fix has been published. <br />We will update this page as soon as the new version of the app is available for download.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Identified</strong> - There is an ongoing incident on StreetSmart bridge that led to devices being disconnected and people not able to access the app.<br />Our team is working on fixing the issue.</p>tag:status.ignitetech.com,2005:Incident/200987092024-03-09T12:00:56Z2024-03-09T12:00:56ZJive Cloud Release 3008.1<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Scheduled</strong> - There will be a Maintenance Window upcoming on the 9th March 6 AM UTC for Jive Cloud Release 3008.1, this rollout will include the latest bug fixes and improvements.<br /><br />We sincerely appreciate your cooperation and understanding during this maintenance period and apologies for any potential disruptions. In the event that you encounter any difficulties or experience any concerns subsequent to the upgrade, we kindly request you to reach out to Jive Support for prompt assistance and resolution.</p>tag:status.ignitetech.com,2005:Incident/201722812024-03-07T16:29:59Z2024-03-07T16:29:59ZPage not loading errors on search<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Resolved</strong> - We received confirmation by customers that the issue was solved.<br />You can now execute searches normally.<br />We thank you for your patience while our team was solving the issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:13</var> UTC</small><br><strong>Monitoring</strong> - Our development team has implemented a hotfix to resolve this issue. We are now monitoring performance to confirm full resolution.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Identified</strong> - We have identified the issue here and a fix is in progress.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>03:47</var> UTC</small><br><strong>Investigating</strong> - We have received reports of customers experiencing "Page not loading" errors on search with no search results being returned. We are busy investigating this issue.</p>tag:status.ignitetech.com,2005:Incident/200863272024-03-02T10:00:56Z2024-03-02T10:00:56ZJive Infrastructure Upgrade<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:48</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:31</var> UTC</small><br><strong>Scheduled</strong> - We will be updating some of our infrastructure on our US Cluster on Sunday 2nd Mar at 6AM UTC. Customers on this Cluster will experience some down time for the duration of this window.<br /><br />We sincerely appreciate your cooperation and understanding during this maintenance period and apologies for any potential disruptions. In the event that you encounter any difficulties or experience any concerns subsequent to the upgrade, we kindly request you to reach out to Jive Support for prompt assistance and resolution.</p>tag:status.ignitetech.com,2005:Incident/199926332024-02-24T03:00:56Z2024-02-24T03:00:56ZJive Infrastructure Upgrade<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:25</var> UTC</small><br><strong>Scheduled</strong> - We will be updating some of our infrastructure on our EU Cluster on Sunday 24th Feb at 1AM UTC. Customers on this Cluster will experience some down time for the duration of this window.<br /><br />We sincerely appreciate your cooperation and understanding during this maintenance period and apologies for any potential disruptions. In the event that you encounter any difficulties or experience any concerns subsequent to the upgrade, we kindly request you to reach out to Jive Support for prompt assistance and resolution.</p>tag:status.ignitetech.com,2005:Incident/199291752024-02-09T12:47:57Z2024-02-09T12:47:57ZJive Hop - CMR reports data issue<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Resolved</strong> - The issue affecting CMR reports showing "no data" after the 31st of December 2023 is now fixed for all customers.<br />We thank you for your patience while our team was working on resolving the issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:44</var> UTC</small><br><strong>Monitoring</strong> - We are aware of an issue showing No Data in CMR Reports after 31st December 2023.<br />Customers who reported the issue have the fix already actioned for their instances. <br /><br />We highly recommend you to subscribe to https://status.ignitetech.com/, to receive notifications about incidents and scheduled maintenance that can impact your operations.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue affecting CMR reports for some Jive HOP customers.<br />Reports are showing no data for 2024. Our team is working on fixing the issue.</p>tag:status.ignitetech.com,2005:Incident/199149142024-02-08T07:39:33Z2024-02-08T07:39:33Z"502 Bad Gateway" error affecting all Sococo users.<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:39</var> UTC</small><br><strong>Resolved</strong> - The monitoring revealed no new cases, the issue is closed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>03:52</var> UTC</small><br><strong>Update</strong> - Root cause has been identified and is still being addressed. Site is online at the moment, but still expecting intermittent issues.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Identified</strong> - We have identified the source of the problem and are working towards a permanent fix. Site is online at the moment but users might face unavailability intermittently as we keep working on the issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Investigating</strong> - We are aware of the "502 Bad Gateway" error affecting all Sococo users. Our team is investigating the issue, we will post regular updates to the status page.</p>tag:status.ignitetech.com,2005:Incident/199120742024-02-05T13:19:51Z2024-02-05T13:19:51ZSococo - 502 Bad Gateway error<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Resolved</strong> - The issue that was preventing logging on the Sococo platform is fully resolved and you should face no more issues when using Sococo.<br />We thank you for your patience while we were solving the issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Investigating</strong> - We are aware of a "502 Bad Gateway" error affecting all Sococo users.<br />Our team is investigating the issue.</p>tag:status.ignitetech.com,2005:Incident/196854992024-01-13T07:00:20Z2024-01-13T07:00:20ZFogbugz Maintenance Window 13th Jan, 2024<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>07:10</var> UTC</small><br><strong>Scheduled</strong> - Fogbugz will be down for Maintenance Window on Saturday 13th Jan, 2024, starting at 5 AM<br /><br />The downtime is scheduled to be 2h.</p>tag:status.ignitetech.com,2005:Incident/194242722024-01-13T05:00:04Z2024-01-13T05:00:04ZJive Infrastructure update<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>04:58</var> UTC</small><br><strong>Scheduled</strong> - We would like to inform you that scheduled maintenance is planned for Jive's infrastructure, which will affect the U.S. and EU Cloud and Hosted instances. This maintenance will be conducted by our Infrastructure team on Saturday, December 23.<br /><br />There will be a downtime of 30 minutes, as part of this maintenance, a DB restart will also be performed on customer instances. Consequently, users will be required to log in again to ensure the successful implementation of the Infrastructure changes.<br /><br />We sincerely appreciate your cooperation and understanding during this maintenance period and apologies for any potential disruptions. In the event that you encounter any difficulties or experience any concerns subsequent to the upgrade, we kindly request you to reach out to Jive Support for prompt assistance and resolution.</p>tag:status.ignitetech.com,2005:Incident/195889862024-01-02T18:20:38Z2024-01-02T18:20:38ZRuntime errors on Olive Software Sites<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>18:20</var> UTC</small><br><strong>Resolved</strong> - We are pleased to announce that the recent issue affecting our services has been successfully resolved.<br /><br />Our dedicated teams have worked diligently to address the problem and implement a solution that has been validated across different scenarios.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>06:05</var> UTC</small><br><strong>Identified</strong> - As of 5:30am UTC, we identified an issue with the backend configuration in the WebServer that prevents the Webpages from loading properly. This issue may cause Runtime errors to be displayed when trying to load the Olive-managed websites. <br /><br />We are looking into the issue and will provide you with more updates as they become available.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>03:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue relating to server runtime error messages seen on the Olive sites and are working to identify the source of the issue reported.</p>tag:status.ignitetech.com,2005:Incident/192426732023-12-05T09:14:00Z2023-12-05T09:14:00ZFogBugz email delivery<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:14</var> UTC</small><br><strong>Resolved</strong> - A permanent fix was applied and we have received positive feedback following it. Should you have further issues, do not hesitate to reach out to support, and we will be happy to assist further!</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Investigating</strong> - We have received reports of intermittent issues with email delivery to the outlook.com and hotmail.com domains. We are in contact with the relevant parties and will provide an update as soon as we have more information to share.</p>tag:status.ignitetech.com,2005:Incident/192112482023-11-26T17:26:50Z2023-11-26T17:26:50ZFogBugz - Maintenance window to activate TLS 1.2 email service<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed successfully.<br />TLS1.2 is now enabled for outgoing emailing from Fogbugz platform.<br />We thank you for your patience while we were activating this feature.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Scheduled</strong> - Fogbugz will be down for a Maintenance Window on Sunday 26 Nov 2023, starting at 2pm UTC. <br />The downtime will be at least 1h and could be up to 4h.<br />This will allow the Product team to enable TLS1.2 for outgoing emailing from Fogbugz platform.</p>tag:status.ignitetech.com,2005:Incident/191937232023-11-22T11:28:38Z2023-11-22T11:28:38ZJive: Intermittent timeout Issues<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Resolved</strong> - The issue with the Jive timeout issue has been resolved, as confirmed by monitoring and customer feedback indicating everything is functioning as expected. Should any additional problems arise, please contact the support team for further help.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Monitoring</strong> - As of 10:00 UTC, we implemented a fix for the intermittent errors on the backend services, and we can no longer reproduce the issue identified. We will continue to closely monitor the situation to ensure the issue remains resolved.<br /><br />We apologize for any inconvenience or difficulty you may have experienced due to this issue.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Identified</strong> - We are currently investigating an intermittent timeout issue relating to Jive, impacting EU and US customer instances, and are actively working to identify the source of the issue reported.<br /><br />We will provide further updates as they become available.</p>tag:status.ignitetech.com,2005:Incident/191251972023-11-15T11:31:15Z2023-11-15T11:31:15ZFogbugz - email notifications issues<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Resolved</strong> - The issue of emails not reaching some mailboxes or landing in SPAM when the cases are updated is now fixed.<br />Thank you for your patience while we were resolving the issue.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and our testing shows that email notifications are now delivered to the inboxes without issues. We will monitor this situation for a few hours before declaring it as resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Investigating</strong> - We are investigating additional reports from some case owners who are still not receiving notification emails and some others who do receive them but in the SPAM folder.<br /><br />The actual FogBugz cases are being updated, and notifications are appearing within FogBugz</p>tag:status.ignitetech.com,2005:Incident/191183122023-11-14T15:33:29Z2023-11-14T15:33:29ZFogbugz - email notifications issue<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Resolved</strong> - The issue with Case Owners not receiving messages to their email inboxes, when their cases are updated is now fixed.<br />Thank you for your patience while we were resolving the issue.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Investigating</strong> - Case owners are currently not receiving messages to their email inboxes, when their cases are updated.<br />The actual FogBugz cases are being updated, and notifications are appearing within FogBugz, but the notification emails are not being received.</p>tag:status.ignitetech.com,2005:Incident/191049722023-11-13T10:18:05Z2023-11-13T10:18:05ZFogBugz: internal mailbox cases@fogbugz_instance is not creating/updating cases<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:17</var> UTC</small><br><strong>Update</strong> - We implemented a fix and the cases are created and updated as expected.<br /><br />The emails sent while we were working on solving the issue should be reprocessed. Still, some might have to be resent if their delivery exceeded the number of retries already. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue relating to iinternal mailbox cases@fogbugz_instance not creating/updating cases. We have been made aware that the issue only affects cases@fogbugz_instance email addresses. Emails sent to external accounts do create/update cases.</p>